GUEST PRIVACY POLICY
How We Handle Data Collected by Your Visit to Our Website
This document was last updated on August 1, 2024.
Welcome to FLOAT STL. We are a Float Therapy center offering health services related to alternative means to aid with muscle recovery, pain management, and natural healing of mental wellness. This website also represents the services of Wang Health offered through our location. This Privacy Policy governs the way FLOAT STL and Wang Health collect, use, maintain, and disclose information collected from users following privacy standards in the United States of America, Canada, and the European Union. In addition to this website, we also rely on privately managed third-party software to help us serve you and manage our business functions.
As you progress through this document, please note that the following terminology applies to any or all information referenced through this site. The term “Visitor”, “Guest”, “You” or “Your” refers to you, the person visiting and navigating the pages contained within this website. The term “Organization”, “Ourselves”, “I”, “We”, and “Us”, refer to FLOAT STL and Wang Health.
Continuing to proceed with navigation or use of this website means that you agree to the data collected by our website, CRM, e-commerce, and scheduling software.
WHAT DATA IS COLLECTED?
We may collect personal information that you provide directly to us, such as your name, email address, and any other information you choose to provide when you:
- Request information
- Register for an account in our secure booking portal
- Subscribe to our newsletter
- Contact us through our contact form
- Information required for making a purchase of a service, gift card, or merchandise from our store
- Respond to emails or notifications
Additionally, we automatically collect certain information when you visit our Website, including your IP address, browser type, operating system, referring URLs, and information about your usage of the Website.
COOKIES AND TRACKING TECHNOLOGIES
This website uses Cookies to provide information about our website functionality, as well as information related to visitor use. First-party cookies are essential for the functionality of our website and do not collect any personally identifiable data. Third-party cookies are non-essential to the function of the website, and collect statistical data that delivers user engagement information through an anonymous unique identifier to help us identify areas where we might improve to better serve our guests or aid in marketing activities. The information stored in these cookies may also be used by third-party ad providers to deliver to you advertisements that may be similar in interest. You have the right to identify your preferences for these cookie settings brought to your attention when you first enter our site. Once you agree, you agree to how we use your information.
GENERAL USE YOUR INFORMATION
We use the personal information we collect for various purposes, including:
- Providing, maintaining, and improving our services
- Sending you updates and newsletters,
- Responding to your comments, questions, and requests
- Monitoring and analyzing usage of the Website
- Detecting, preventing, and addressing technical issues
Disclosure of Your Information
We may share your personal information with third parties in certain situations, such as:
- With service providers who have access to that information while helping us manage this website
- To comply with legal obligations
- To protect and defend our rights and property
- In connection with a business transaction (e.g., a merger, acquisition, or sale of assets)
CHILDREN’s POLICY
Please, Only Adults 18 or Older Submit Information. Our target audience is males and females 18 years of age or older. Guests under 13 require parental consent to use our services. While we allow the browsing of the site for informative purposes, we do not encourage the collection of personal data of visitors to this site who are under the age of 18. Persons under the age of 18 are encouraged to seek the assistance of an adult to complete their inquiry. Per the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), FLOAT St. Louis or Wang Health will never knowingly collect information from children 13 years of age or younger. Parents with questions may email the Web Manager at Webmaster@FloatSTL.com.
HOW WE PROTECT YOUR DATA
We take the protection of your data and your digital safety while using this website very seriously. We have internal policies and controls in place to ensure that your data is retained appropriately and is not accessed by unauthorized users. However, no method of transmission over the Internet or electronic storage is completely secure, so we are unable to guarantee absolute security.
HOW LONG DO WE KEEP YOUR DATA
Our company retains your personal data per our privacy policy. Unless otherwise specified, we will keep your data for as long as it is necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. We regularly review the data we hold and ensure that it is securely managed throughout its lifecycle.
YOUR RIGHTS
All Users have the right to “opt-out” of cookie tracking using the convenient feature provided. Additionally, Users may request that we update or delete any information we hold about them. You may also “Unsubscribe” from our promotional emails by following the link at the bottom of each email specifically designed to handle this request. For all other requests, please submit a request in writing to reference the email address tied to your data via email to Webmaster@FloatSTL.com. Any information associated with the email address you provide will be updated and a confirmation reply sent to you.
QUESTIONS?
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact our Web Manager at Webmaster@FloatSTL.com or by contacting us at:
FLOAT STL
3027 Locust St.
St. Louis, MO 63103
Phone: 314-833-3444